qe999 Privacy Policy

1. Introduction

qe999 (referred to as "we", "us", or "the Platform") operates as an online gaming and betting platform serving players across Bangladesh. We take the privacy of every user seriously. This Privacy Policy describes in full the categories of personal information we collect, the purposes for which we use that information, the parties with whom it may be shared, and the rights available to you as a user of qe999.

This policy applies to all services offered on the qe999 platform, including cricket betting, live casino games, slots, crash games, and all other gaming products accessible through our website. Please read this policy carefully before creating an account or making a deposit.

2. Information We Collect

We collect information in two primary ways: information you provide directly to us during registration and account activity, and information collected automatically as you interact with the platform.

Information You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number, and a selfie or document scan for identity verification purposes.
• Contact Information: Mobile phone number (required for OTP-based login and bKash/Nagad/Rocket payment integration) and email address.
• Financial Information: Deposit and withdrawal transaction records, payment method references (bKash account numbers, Nagad numbers, Rocket numbers, bank account details), and transaction amounts in BDT.
• Account Credentials: Username and encrypted password. We never store passwords in plain text.

Information Collected Automatically

• Technical Data: IP address, browser type, device model, operating system version, and screen resolution — used to optimise the mobile experience for Android and iOS users across Bangladesh.
• Usage Data: Pages visited, games played (cricket betting markets, slots, live casino sessions), session duration, wagering activity, and bonus redemption history.
• Cookies and Local Storage: Session tokens, preference settings, and analytics identifiers stored via browser cookies or local storage to provide a seamless gaming experience.

3. How We Use Your Information

qe999 uses the personal information collected for the following lawful purposes:

• Account registration, identity verification (KYC compliance), and account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported Bangladeshi payment channels.
• Delivering personalised promotions, welcome bonuses, reload bonuses, and seasonal offers tailored to your gaming activity.
• Providing customer support, resolving disputes, and responding to queries submitted via email or in-app chat.
• Monitoring for and preventing fraud, collusion, money laundering, and any other activities that violate our Terms and Conditions.
• Responsible Gaming monitoring — identifying patterns of excessive wagering, enforcing self-exclusion requests, and applying deposit or time limits as requested.
• Improving platform performance, game selection, and user experience based on aggregated usage analytics.

4. Disclosure of Your Information

qe999 does not sell your personal data. We may disclose your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, identity verification, cloud hosting, and customer support — all bound by confidentiality agreements.
• Legal Obligations: When required by applicable law, regulation, court order, or official government request, we may disclose personal data to the relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that transaction. You will be notified in advance if this occurs.

Beyond the above, qe999 will not disclose your personal data to any external party without your explicit consent.

5. Payment Data and Financial Security

qe999 supports a wide range of Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All financial transactions are processed through encrypted, secure payment gateways. We do not store your full bKash PIN, Nagad PIN, or bank card numbers on our servers.

Transaction records including deposit amounts, withdrawal requests, and payment method references are retained for regulatory compliance and dispute resolution purposes. All amounts are recorded in Bangladeshi Taka (BDT) using the ৳ symbol. You can review your transaction history at any time from within your account dashboard.

6. Cookies and Tracking Technologies

qe999 uses cookies and similar tracking technologies to operate the platform effectively and improve your gaming experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function — session management, login persistence, and security tokens. These cannot be disabled without disrupting core platform functionality.
• Analytics Cookies: Help us understand how users interact with the platform — which games are most popular, how long sessions last, and where users encounter difficulties. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences such as language selection, default game view, and notification choices to provide a consistent experience across visits.

You may manage or delete cookies through your browser settings at any time. However, disabling essential cookies may prevent you from accessing certain features of the qe999 platform.

7. Data Retention

qe999 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. In general, account information is retained for the lifetime of the account plus a minimum of five (5) years after account closure to meet financial record-keeping and anti-money laundering obligations.

Usage data and analytics that has been fully anonymised may be retained indefinitely for statistical and product improvement purposes, as it can no longer be linked to any individual user.

8. Your Data Rights

As a user of qe999, you have the following rights in relation to your personal data:

• Right of Access — you may request a copy of the personal data we hold about you at any time.
• Right of Rectification — if any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure — subject to our legal retention obligations, you may request that your personal data be deleted from our systems.
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability — you may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, please contact our support team via email at [email protected]. We aim to respond to all valid data requests within 30 days.

9. Security Measures

qe999 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, two-factor authentication options for user accounts, regular third-party security audits, and strict access controls limiting which staff members can access personal data.

While we take every precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, qe999 will notify affected users promptly and take all necessary steps to contain and remediate the incident.

10. Third-Party Links

The qe999 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own platforms and privacy practices. qe999 is not responsible for the data handling practices of third-party game studios or payment processors. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

11. Children's Privacy

qe999 is strictly an adult-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, solicit, or retain personal data from anyone under the age of 21. If we become aware that a minor has created an account or submitted personal information, we will immediately suspend the account and delete all associated data. Parents and guardians who believe a minor may have accessed qe999 are encouraged to contact us immediately at [email protected].

12. Changes to This Privacy Policy

qe999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the qe999 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.